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Covid Response

Coronavirus (COVID-19) update

 

 

NSW Government Rollout for RV Dealers & Camping Equipment Retailers

 

Dear customers,

Your well-being is of paramount importance to us.

During the current the COVID-19 situation in New South Wales, we advise:

  • Our dealership showrooms must be closed. You can still purchase vehicles online or over the phone.
  • Workshops are currently closed.
  • Our Staff members are still answering calls & emails, however on a reduced basis.

Please be assured that all required COVID-19 measures are rigorously observed and enforced for on-site staff. Exemplary hygiene procedures are in place in and around vehicles.

You can continue to configure and pay the deposit on your new Caravan or Trailer. Please contact our Sales Team to find out how.

Here’s some answers to the frequently asked questions below regarding COVID-19 & CARLIGHT. If you have further questions please contact us.

Q1. Is CARLIGHT open?

As at June 28th 2021, CARLIGHT remains open and operating. All of our Departments, including Service, Parts, New and Pre-Owned Vehicle sales are currently open and waiting to help you, however only by phone, email or online video only.

Our Service and Parts Department is open to send out parts related to repair, warranty, recall and critical maintenance work. Please contact us by online chat or by calling 1300 157 122 to confirm availability. Our Parts Store can be found here.

You can access New and Used Sales via our online chat service and by calling 1300 157 122.  Whilst you’re not able to visit the showroom or service centre at this time, we are ready to help via these channels.

Q2. Can I get my caravan or trailer serviced?

Our workshop is currently closed, however we will continue to service existing service appointments and take on all new appointments, for when restrictions are eased. We are taking extended measures to sanitise vehicles prior to our staff working on them, and then ensuring we sanitise customers vehicles after works have been completed. We are taking every precaution to ensure we are delivering a safe service.

Q3. I need to reschedule my upcoming service booking. How do I do that?

We value your business and know that in these uncertain times, things are changing daily. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

Q4: I’m scheduled to take delivery of my new or used vehicle from CARLIGHT, how can I contact you?

We’re doing our very best to ensure that we can meet all the promised delivery dates. Please contact your Sales Consultant or a member of our Sales Team. You can find all our contact details by clicking here, we’re also online to chat with you.

Q5:  What is CARLIGHT doing to protect the health of its staff and customers?

The good health and safety of our staff and customers is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and customers. Here’s some of things we are doing:

  • We’re following Government recommendations regarding personal hand hygiene, masks and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve incentivised our staff to get fully vaccinated.
  • We’ve implemented video conferencing tools to minimise movement of and gathering of staff.

We have staff on hand to assist with all your questions and needs, so please don’t hesitate to contact us in store, online or by phone. We’re here to help.

Correct as at 30th September 2021.

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