Website Terms, Conditions, Policies & Disclosure

TomPlan dog trailers are imported from Europe by CARLIGHT

WEBSITE TERMS AND CONDITIONS OF USE

  1. About the Website

(a) Welcome to www.tomplan.com.au (the ‘Website’). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products’). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services’).

(b) The Website is operated by CARLIGHT(ABN 62 121 481 829). Access to and use of the Website, or any of its associated Products or Services, is provided by CARLIGHT. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

(c) CARLIGHT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When CARLIGHT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

  1. Acceptance of the Terms

(a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by CARLIGHT in the user interface.

  1. Registration to use the Purchase Services

(a) In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

    (i) Email address

    (ii) Preferred username

    (iii) Mailing address

    (iv) Telephone number

     (v) Password

(b) You warrant that any information you give to CARLIGHT in the course of completing the registration process will always be accurate, correct and up to date.

(c) Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

(d) You may not use the Purchase Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with CARLIGHT; or

(b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

  1. Your obligations as a Member

(a) As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by:

     (i) the Terms;

  (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

    (iii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

     (iv) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify CARLIGHT of any unauthorised use of your password or email address or any breach of security of which you have become aware;

     (v) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of CARLIGHT providing the Purchase Services;

     (vi) you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

     (vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by CARLIGHT for any illegal or unauthorised use of the Website; and

     (viii) you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

  1. Purchase of Products and Returns Policy

(a) In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the ‘Purchase Price’).

(b) Payment of the Purchase Price may be made through Stripe (the ‘Payment Gateway Provider’). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

(c) Following payment of the Purchase Price being confirmed by CARLIGHT, you will be issued with a receipt to confirm that the payment has been received and CARLIGHT may record your purchase details for future use.

(d) CARLIGHT may, at their sole discretion, provide a refund on the return of the Products within 14 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

  1. Warranty

(a) CARLIGHT’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty’).

(b) You may make a claim under this clause (the ‘Warranty Claim’) for material defects and workmanship in the Products within 12 months from the date of purchase (the ‘Warranty Period’).

(c) In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to CARLIGHT showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to CARLIGHT at 2/148 Toongabbie Road, Girraween, New South Wales, 2145 or by email at service@carlight.com.au.

(d) Where the Warranty Claim is accepted then CARLIGHT will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

(e) The Warranty shall be the sole and exclusive warranty granted by CARLIGHT and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

(f) All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

(g) The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

  1. Delivery

(a) You acknowledge that the Purchase Services offered by CARLIGHT integrate delivery (the ‘Delivery Services’) through the use of third party delivery companies (the ‘Delivery Service Providers’).

(b) In providing the Purchase Services, CARLIGHT may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that CARLIGHT is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

(c) In the event that an item is lost or damaged in the course of the Delivery Services, CARLIGHT asks that you:

     (i) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

     (ii) contact us by sending an email to info@carlight.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

  1. Copyright and Intellectual Property

(a) The Website, the Purchase Services and all of the related products of CARLIGHT are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the ‘Content’) are owned or controlled for these purposes, and are reserved by CARLIGHT or its contributors.

(b) CARLIGHT retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of CARLIGHT; or

(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

(c) You may not, without the prior written permission of CARLIGHT and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

  1. Privacy

(a) CARLIGHT takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to CARLIGHT’s Privacy Policy, which is available on the Website.

  1. General Disclaimer

(a) You acknowledge that CARLIGHT does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

(b) CARLIGHT will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

(c) Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(d) Subject to this clause, and to the extent permitted by law:

   (i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

   (ii) CARLIGHT will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(e) Use of the Website, the Purchase Services, and any of the products of CARLIGHT (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of CARLIGHT, are provided to you on an “as is’’ and “as available” basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of CARLIGHT including any third party where the Delivery Services are made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of CARLIGHT) referred to on the Website. 

This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

   (i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

   (ii) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

   (iii) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

   (iv) the Content or operation in respect to links which are provided for the User’s convenience;

   (v) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

   (vi) any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

  1. Limitation of Liability

(a) CARLIGHT’s total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of CARLIGHT is the resupply of information or Purchase Services to you.

(b) You expressly understand and agree that CARLIGHT, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(c) CARLIGHT is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of CARLIGHT, by third parties or by any of the Purchase Services offered by CARLIGHT.

(d) You acknowledge that CARLIGHT does not provide the Delivery Services to you and you agree that CARLIGHT will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services.

  1. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by CARLIGHT as set out below.

(b) If you want to terminate the Terms, you may do so by:

   (i) notifying CARLIGHT at any time; and

   (ii) closing your accounts for all of the Purchase Services which you\ use, where CARLIGHT has made this option available to you.

(c) Your notice should be sent, in writing, to CARLIGHT via the ‘Contact Us’; link on our homepage.

(d) CARLIGHT may at any time, terminate the Terms with you if:

   (i) you have breached any provision of the Terms or intend to breach any provision;

   (ii) CARLIGHT is required to do so by law;

   (iii) the partner with whom CARLIGHT offered the Purchase Services to you has terminated its relationship with CARLIGHT or ceased to offer the Purchase Services to you;

   (iv) CARLIGHT is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or

   (v) the provision of the Purchase Services to you by CARLIGHT is, in the opinion of CARLIGHT, no longer commercially viable.

(e) Subject to local applicable laws, CARLIGHT reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts CARLIGHT’s name or reputation or violates the rights of those of another party.

(f) When the Terms come to an end, all of the legal rights, obligations and liabilities that you and CARLIGHT have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities Indefinitely.

  1. Indemnity

(a) You agree to indemnify CARLIGHT, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

   (i) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

   (ii) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

   (iii) any breach of the Terms.

  1. Dispute Resolution

(a) Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) Notice:

A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

(c) Resolution:

On receipt of that notice (‘Notice’) by that other party, the parties to the Terms

(‘Parties’) must:

   (i) Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

   (ii) If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

   (iii) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

   (iv) The mediation will be held in Sydney, Australia.

(d) Confidential:

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as ‘without prejudice’ negotiations for the purpose of applicable laws of evidence.

(e) Termination of Mediation:

If 30 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

  1. Venue and Jurisdiction

(a) The Purchase Services offered by CARLIGHT is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

  1. Governing Law

(a) The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

  1. Independent Legal Advice

(a) Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

  1. Severance

(a) If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

WEBSITE DISCLAIMER

All care is taken in the preparation of the information and published materials on this site.

CARLIGHT does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, CARLIGHT will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.

This site may contain hypertext links, frames or other references to other parties and their websites. CARLIGHT cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites.

CARLIGHT do not necessarily approve of, endorse, or sponsor any content or material on such sites. CARLIGHT make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world.

CARLIGHT are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.

If you have any concerns regarding the content of the Website, please contact CARLIGHT.

COOKIE POLICY

Last updated: 30th June 2022

This Website (referred to in these “terms of use” as the website) is owned and operated by CARLIGHT, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.

Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.

General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

  1. Why do we use “cookies” and other web use tracking technologies?

(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website.

The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

(c) We collect information using “cookies” and other tracking technologies for the following reasons:

   (i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

   (ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

   (iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

   (iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

  1. What are your choices regarding cookies?

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent.

However, if you turn your cookies off, some of our services may not function properly.

AFFILIATE DISCLOSURE

CARLIGHT (“we, us, our”) may receive compensation for recommendations made in reference to the products or services on www.carlight.com.au. Where required, we adhere to ACCC guidelines.

This compensation may be in the form of money, services, products, discounts, or special access and could exist without any action from a website visitor. Should you purchase a product or service that was recommended and/or linked on www.carlight.com.au, it is understood that some form of compensation may be made to us by the owners of that product or service.

For example, if you click on an affiliate link at wwwtomplan.com.au and then make a purchase of the recommended product or service, we may receive monetary compensation.

This Affiliate Disclosure has been provided for your protection and to fully disclose any relationship between us and the owners of any products or services referenced on our website.

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by CARLIGHT via the website located at www.tomplan.com.au.

  1. What is ‘personal information’?

(a) The Privacy Act 1988 (Cth) currently defines ‘personal information’ as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

   (i) whether the information or opinion is true or not; and

   (ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as ‘personal information’ and will not be subject to this privacy policy.

  1. What information do we collect?

(a) The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

   (i) Email address

   (ii) Preferred username

   (iii) Mailing address

   (iv) Telephone number

   (v) Password.

  1. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website.

(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

  1. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

  1. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

  1. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Business Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

  1. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

  1. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

  1. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: info@carlight.com.au.